Ebay Gift Card We Ran Into a Problem. Please Try Again Later What Does This Mean
- #1
I'g having credit menu bug; information technology but says continuously that the transaction was not canonical for security reasons.
I chatted with alibaba back up, one agent gave me the appeal folio but the appeal page requires you to select the card being appealed (of which in that location are none on file b/c the carte is merely saved to file afterward you use information technology ane time).
I went back to support and the next agent said I don't need to do the appeal, they promised to email me something later tonight; no joy.
Been trying to pay all day. Ordinarily the bank card sends a text if something is suspicious and I tin can corroborate only cipher like that.
I've been trying all day (here it'south night as I post this).
I went back through the thread and I don't see a solution. I was ready to upload photo id and cred. card. picture simply again, that page won't work if the bill of fare is not on file. Is this just the alibaba organization being weird?
I know others have had issues with information technology. I do not want to send a wire transfer. This card works for everything, never fails it's a good menu.
It's ever clean; paid off, etc. I want to do the bill of fare payment for the extra protection for the merely in case scenario.
Exercise I only go along trying? Have tried about 6x now. First fourth dimension it took a couple hours to "non piece of work." At present information technology'due south pretty fast each time.
Their Alibaba support rep wrote, "After consultation, I am deplorable to hear that yous accept some payment issue for your lodge.
Subsequently checking in the organization, I feel sorry that currently it doesn't accept credit card for this transaction.
In order to protect the security of the payment in the whole procedure of the social club, every unmarried order and payment on Alibaba.com need to undergo the regular security bank check and it is extremely confidential. Unfortunately, this transaction failed to laissez passer the security check and any attempts to against this decision will non be considered.
To get your order proceed, we have to suggest you change a payment method to complete the transaction.
Lamentable for the inconvenience caused. Your kind understanding and cooperation are highly appreciated. "
The Platinum bill of fare in question is the only payment option nosotros've got. Everyone else bargain with this? Did y'all detect a solution?
They are uninterested in uploading of ID'southward and photos of credit cards.
- #2
Distressing mate, I haven't placed my order with Xuba yet, only plan to this evening or in the morn. I'll report back if I have aforementioned issues.
- #5
I was only reading something interesting in relation to my banks cc use overseas.
It states that if a country has a half dozen digit pivot system then my carte volition be declined everyday, I would demand to change my cc to half-dozen digit pin.
Here in oz information technology's a 4 digit system.
Not certain if this is relevant or non only I thought I'd share because I'm hoping for a smooth transaction.
- #6
It declined on me a couple times. So Amy said utilise the entreatment which no card showed up. I uploaded I.D. and card and the next day information technology was approved. And that was on a weekend.
Greg
And so on the Appeal page when you uploaded your menu and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is nothing to select on the first field "1. Choose the menu for appeal" when you click it says "no options". So the form is waiting for that to be selected to ungray the <submit> push button.
- #ix
Yeah it's a comedy of errors, I called the bank yesterday got through the calculator then simply waited and waited and then disconnected lol.
The Alibaba rep emailed me information technology's not my credit card declining me it's the Alibaba system marked this guild equally not allowing whatsoever credit cards?
That I must use another payment option. It makes some sense that it'southward the Alibaba side since my carte never sent an OTP lawmaking (usually they text me a lawmaking if there is some question). Bank may be minimally staffed as we however have fairly heavy lockdowns in Metro Manila with curfews.
I'll endeavour over again calling them.
@Jeremiah In my experience (just placed my order two days agone from xuba), yous have to try unlike (or mayhap the same i, I use different ones) cards (will get declined of course) until you get a "appeal" button right after your transaction got declined. Merely by now when you click the "entreatment" button, you lot will be able to meet your cards have been saved on file.
Apparently, you are directed to the appealing folio directly past the agents you talked to. I gauge this could be the reason why you can not see the cards saved. I would suggest you try out making payment multiple times and use dissimilar cards until you see that "entreatment" affair. My first two payment trials were declined and I did non see the "appeal" button. After third endeavor, I appeared. And magically, my get-go ii cards were also saved. Kind of strange.
OK that's useful. I've tried about 7 times (only have i card that can handle the number of cells I'grand buying). I never saw the appeal page as part of the transaction; only when an Alibaba rep gave me the page afterward I pushed for it.
Thank you everyone for the help, I really appreciate it.
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- #eleven
I sympathize yous only have this 1 carte du jour that has enough credit to cover the whole order. But it never hurts to try different cards. In my case, once I got that "appeal" push button and clicked it, I can see all my previous cards (2 declined cards without "appeal" button + 1 declined with appeal button) only showed up in the drop-down card. I would recommend you practise the same. Maybe our Platinum card will announced magically afterwards yous get that "appeal" push button. And so your tin can upload your ID and pic of your platinum card to appeal that card. Just a suggestion.
And BTW, you can mark out sensitive info on our ID, similar your DOB and another info. I believe Alibaba only need your name and your address to exist matching with the info for your order. At least it is like this in my instance. I know giving out names and addresses is still a business organisation to some. Simply it'due south improve than sending the unabridged ID image out.
Ah got it. Thanks. I wish I had known that most marker out sensitive data. Ironically, the address on the DL is different since I moved since then.
Will try using other cards to become to that point. Thanks.
- #12
Another thought.
I'm aircraft to my reshipper in Communist china. So the address that comes upward by default in the payment page is in Chinese (the address I gave the seller to ship to). I delete it and enter the address associated with the card here in the Philippines. Does anyone call up this could be flubbing things upward?
Maybe I should inquire the seller to depict up some other purchase but list my home address on it, make the payment, so he tin can change to the Chinese address?
- #13
And then funny that it has to be mysterious why tin't they just say clearly what the problem is? I'grand sure fifty-fifty using google interpret would exist sufficient if they wanted to say what needs to be done.
- #14
If its not shipping to your domicile accost thats a big cherry-red flag and thats probably the problem.
- #16
I just ordered some jail cell a few days agone and had no problem . hmmm
- #19
I'k an American but I'm in the Philippines. the Philippine gov't is quite friendly with China, so that shouldn't be an issue. The credit card is as well Filipino and I have not identified myself as American.
Thanks, I tried PayPal first the seller is unwilling to accept PayPal (it'southward my preferred online method of payment).
Yeah I was thinking this too. I got the seller to make a new society with my home accost as the delivery address. Then I tried to pay that one. No Joy.
OK so I followed this since it seems like your situation is closest to mine. I only tried to pay with a different card (which I knew would fail as information technology has no boodle on it), then I tried to pay over again with the Platninum menu, just to emulate the design of success which you lot had Greg. So here'south my question, that Appeal page, there is no link to information technology form the payment failed folio.
I have the link because the 1st support agent at Alibaba gave me the link when I asked for it.
So here I uploaded once more my D.50. and C.C. pic to that folio, but since in that location is no card on file the <submit> button is grayed out. How did you get past that? (see lesser of pic, no way to click submit). Thanks in advance!
- #twenty
Thanks anybody so far for your ideas and comments!
Tonight through sat. night are a vacation for me (it's almost night here in the Philippines) so if I don't respond till and then I'thou nonetheless grateful!
Ebay Gift Card We Ran Into a Problem. Please Try Again Later What Does This Mean
Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/